I can’t download on App Store
You cannot login because your account has been locked.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
You cannot login because your account has been locked.
If your account is locked, you will need to reset your password
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
You need to reset your password to regain access. Learn how to reset your password.
If you see the message that your account is disabled in the App Store and iTunes, there is something wrong with your account that cannot be fixed at your end. Please contact Apple Support for further support on this issue
If your account is locked, you will need to reset your password
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
You need to reset your password to regain access. Learn how to reset your password.
If you see the message that your account is disabled in the App Store and iTunes, there is something wrong with your account that cannot be fixed at your end. Please contact Apple Support for further support on this issue
You cannot login because your account has been locked.
Hello,
With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.
Tap or click here to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
If it is another reason, post with more details.
I can’t download on App Store