My MacBook is asking me for name and password upon reset, I cannot reset it

My MacBook is asking me for name and password upon reset, I cannot reset it, what should I do, it the 1st time it has happened.

[Re-Titled by Moderator]

Earlier displays & monitors

Posted on Jul 7, 2023 7:00 AM

Top-ranking reply

BDAqua

Level 10

250,259 points

Posted on Jul 7, 2023 7:03 AM

See if this help...

You forgot your Mac's password. Here's how to get back into your locked-down computer

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac

https://support.apple.com/en-us/HT202860#:~:text=Enter%20your%20FileVault%20recovery%20key.,information%2C%20then%20click%20Reset%20Password.

View in context

Similar questions

1 reply

Top-ranking reply

BDAqua

Level 10

250,259 points

Jul 7, 2023 7:03 AM in response to nambula

See if this help...

You forgot your Mac's password. Here's how to get back into your locked-down computer

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac

https://support.apple.com/en-us/HT202860#:~:text=Enter%20your%20FileVault%20recovery%20key.,information%2C%20then%20click%20Reset%20Password.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook is asking me for name and password upon reset, I cannot reset it

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up