My Macbook Air, Freezes whenever the screen timesout

I'm not able to use my Keyboard and my touchpad sometimes. I noticed it happens only when I close my Macbook and open it again, also during screen timeout. The power button seems to be working. I've already tried the following.


  • Resetting the PRAM - Ctrl + Opt + P + R during power on.
  • Reset the hard disk
  • Safe mode


The issue seems to persist in Safe mode as well.


Please let me know, what could be the issue and what would have to be done to fix the same.


Thanks

Posted on Jul 8, 2023 4:28 AM

Reply
1 reply

Jul 8, 2023 6:35 AM in response to prajwalpraveen

Hi,

Try to check your MacBook Air with Apple Diagnostics if it reports something hardware related error.

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, contact Apple Support or take your MacBook Air to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Air there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


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My Macbook Air, Freezes whenever the screen timesout

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