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Hey why my apple computer got locked and show a huge lockbox on the screen saying that my software has been locked and the I need to contact Apple company to remove the lockbox?
it show my profile picture with my name I put the password and then it shows the huge lockbox and said the Apple support has the key to unlock my MacBook Pro the I bought brand new in Naperville IL store!
[Re-Titled by Moderator]
Page down to the padlock screen: If your Mac doesn't start up all the way - Apple Support (ZA)
"If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue."
Page down to the padlock screen: If your Mac doesn't start up all the way - Apple Support (ZA)
"If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue."
Was this in e-mail, on a Web page, or in a notification?
I'd be wary of contacting "Apple" using any method listed in the message, in case this is a fake message sent to panic you into contacting scammers for "help." Contact Apple directly, using well-known contact information – such as the phone number or the "Get support" link shown on the official Apple Web site page for the Naperville store.
Main Place - Apple Store - Apple
See also:
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
FTC: Fake calls from Apple and Amazon support: What you need to know
aseret291 wrote:
Hey why my apple computer got locked and show a huge lockbox on the screen saying that my software has been locked and the I need to contact Apple company to remove the lockbox?
If the message is from scammers, it's a standard method of operation for these criminals. They want to frighten some unwary victim enough so that in their panic, fear, and desire to quickly resolve the "issue", the victim falls right into the scammers' trap.
One version of this involves getting a phone call from the "IRS" saying that you owe money and that if you don't pay up right now, over the phone, sheriff's deputies will shortly turn up at your house to arrest you. The real IRS does want their money, but they never collect it in this way. Such calls are scams.
Another involves getting e-mail that says that your computer is infected by hundreds of viruses and that to take care of the problem, you should "click here" (perhaps to allegedly renew an anti-virus subscription). Don't.
I got one with an Apple logo saying "Your iCloud Storage Is full" and offering a "Free Storage Upgrade". Only my iCloud storage is not full, and the message was from scammers, not from Apple. At the bottom of the e-mail was an "Unsubscribe" link, but with spams and scams, such links are untrustworthy. Clicking on them may only prove to the spammer or scammer that someone is reading e-mail sent to your address, encouraging them to send even more.
BY "lockbox" do you mean a padlock?
This is one example of a lockbox:
Padlock huge padlock
My MacBook Pro got locked and shows a huge lockbox on the screen
