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I just purchased two songs from iTunes on my MacBook. They show up in my library, but greyed out and with an exclamation point beside them. I cannot play them or download them. How can I access this music I just purchased?
MacBook Pro 13″, macOS 11.7
Check the network connection, see the following Apple articles:
Check the status of your network on Mac
Check the status of your network on Mac - Apple Support
You need to have a good Service and/or Wi-Fi.
If they are On, turn Off Hotspot & VPN.
Charge the battery > 70%.
Turn Off VPN, see -> Change VPN settings on Mac
Change VPN settings on Mac – Apple Support (UK)
Make sure you don't have a firewall enabled: Change Firewall settings on Mac – Apple Support (UK)
If your Mac isn't connecting to the internet over Wi-Fi
If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
If you can't connect to the App Store, iTunes Store, or other Apple services
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.
Check the network connection, see the following Apple articles:
Check the status of your network on Mac
Check the status of your network on Mac - Apple Support
You need to have a good Service and/or Wi-Fi.
If they are On, turn Off Hotspot & VPN.
Charge the battery > 70%.
Turn Off VPN, see -> Change VPN settings on Mac
Change VPN settings on Mac – Apple Support (UK)
Make sure you don't have a firewall enabled: Change Firewall settings on Mac – Apple Support (UK)
If your Mac isn't connecting to the internet over Wi-Fi
If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
If you can't connect to the App Store, iTunes Store, or other Apple services
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.
....although, now that I go in and try to download other songs that I've purchased in the past, they ALL do this. I get an error message that says the file cannot be found, and to check my network connection, which appears to be fine. Help!
Have you try to redownload>, see -> Redownload music -> Redownload music - Apple Support
Yes, I've tried that. Unlike with previous purchases, when I get to my list of purchases and click on the cloud-shaped download icon, nothing happens. Very frustrating. Any other ideas?
Just purchased music but can't access it
