Hardware issue after software update for iphone 13pro max

Post a recent software update on my iPhone 13 pro max, the screen is frozen as a white screen. The repair store and customer supprt says it could be due to the software update which damaged the hardware since there is no physical damage and a common issue they are seeing with the pro max. The sad part is that they expect me to pay for repairs for no fault of mine (410 usd/33k inr) since the phone just crossed the warranty period. The customer service was pathetic and overall lost faith in a brand that I believed made good products. Want to escalate this and would appreciate any email id or forum I can raise this.

iPhone 13 Pro Max

Posted on Jul 8, 2023 8:51 PM

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Jul 9, 2023 1:18 AM in response to Nikhilkjt

Updating iOS on your iPhone should not change your personal details. iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.


During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.


It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.


Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.



If the issues you mentioned are indeed caused by iOS, it's likely that numerous users who have upgraded to iOS 16.4.1 (a) or 16.5 or 16.5.1 are experiencing similar problems. However, in order for the community on this forum to provide helpful responses, it would be beneficial for you to specify the nature of the issue you are encountering. Without this information, it may be difficult for others to address your concern effectively.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


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Hardware issue after software update for iphone 13pro max

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