My APPLE ID , Password has been terminally disabled and I need to know how to get my phone working right? Yeah we’re supposed to call me back three weeks ago but I never heard a word from you so I haven’t been able to use my phone really and I’m tryi

Disabled iTunes account & Apple ID Someone was supposed to call me to fix it for me a month ago and they never have called back and I am begging you in the morning. Will you please set up a phone call to call me so we can get my phone straightened out again.

iPhone 13 Pro Max, iOS 16

Posted on Jul 9, 2023 2:00 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2023 2:21 AM

That's not going to happen, sorry.


As already stated, these are the only steps you can perform in such a situation, according to these circumstances:

1) Apple ID disabled (generic) = If your Apple ID is locked or disabled - Apple Support

2) Apple ID disabled (in iTunes & App Store) = Contact Apple Support, after reading the steps provided in this support article:--> If you see a message that says 'Your account has been disabled in the App Store and iTunes' , and using the following specific link:--> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


If you still get no help, contact Apple Support using this link:--> Contact Apple for help with Apple ID account security - Apple Support

Regards

Giulio

6 replies
Question marked as Top-ranking reply

Jul 9, 2023 2:21 AM in response to jennifer_sasser123

That's not going to happen, sorry.


As already stated, these are the only steps you can perform in such a situation, according to these circumstances:

1) Apple ID disabled (generic) = If your Apple ID is locked or disabled - Apple Support

2) Apple ID disabled (in iTunes & App Store) = Contact Apple Support, after reading the steps provided in this support article:--> If you see a message that says 'Your account has been disabled in the App Store and iTunes' , and using the following specific link:--> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


If you still get no help, contact Apple Support using this link:--> Contact Apple for help with Apple ID account security - Apple Support

Regards

Giulio

Jul 9, 2023 2:02 AM in response to jennifer_sasser123

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



Apple Cash


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple ...

Jul 9, 2023 3:30 AM in response to ProustGiulio

If the phone "was stolen a couple of times," the OP herself might have previously marked the phone as lost – triggering an activation lock, to make life harder for a thief, or a dishonest finder.


If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Activation Lock for iPhone, iPad, and iPod touch - Apple Support


"On a device with iOS or iPadOS 15 or later that is protected by Activation Lock, you see an "iPhone Locked to Owner" screen when you turn on or wake the device. Don't take ownership of any used iPhone, iPad, or iPod touch if it's protected by Activation Lock."


Apple has a process to remove Activation Locks, but obviously they're going to want to see proof which satisfies them that the person requesting the removal has the right to do so. Being able to sign into your Apple ID seems to be the primary method of proof, with "proof of purchase documentation" as a backup.


How to remove Activation Lock - Apple Support


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My APPLE ID , Password has been terminally disabled and I need to know how to get my phone working right? Yeah we’re supposed to call me back three weeks ago but I never heard a word from you so I haven’t been able to use my phone really and I’m tryi

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