iSmart gate and apple home kit no response with apple TV

Hi there,


I have an iSmart garage door opening device that was previously linked to a iPad serving as the apple home hub. With the new update to apple home not allowing me to use the iPad as a home hub, I purchased an Apple TV 4K. The home app recognises the apple TV as a home hub, however I have lost the ability to use the iSmart garage door opener. This has only happened since the transition from the iPad as at the home hub to the apple Tv as the home hub.

Other posts suggest checking the garage door sensor batteries, however, I use a wired garage door sensor.

I have tried multiple resets to the iSmart garage door opener, removed the device from the home app multiple times, made sure all devices have the latest software updates and have reset the apple TV multiple times.


Any suggestions on a solution to this?

Apple TV 4K, tvOS 16

Posted on Jul 9, 2023 1:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2023 3:40 AM

Hi There,


I think I have found the solution. its to make sure all devices are on the same wireless network.

For some reason, The garage door opener could not identify the apple tv, with the apple tv plugged into wired network. With all devices on the wireless network. All was fixed.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iSmart gate and apple home kit no response with apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.