Netflix movies stop playing with the error code S7361-1253 which means that the browser stopped the playing. How do I overcome this.
MacBook Air 13″, macOS 13.4
Netflix streams just fine for me in Safari 16.5.1 or Firefox 115.01 on Ventura 13.4.1. I am the Netflix subscriber using my own password. Try either of these browsers if not the one you are currently using.
According to Netflix support documentation, which is very outdated, but does contain the exactly " eror code S7361-1253 "
I too am running Ventura 13.4.1 and have both Safari 16.5.1 and FF 115.01 without any issues.
No VPNs and No Third Party Security Software any where near the 3 different Apple Silicon Computers M1 / M2
Thank you to all who replied. I use MacOS Ventura13.4.1 Safari 16.5.1- This happened when I was watching certain episodes of a Korean drama. Could watch all others without a problem. I am not a tech expert. So most probably this is something to do with the episodes of this drama only as it still happens.
The same exact thing happened to me. I called Netflix and the tech concluded that if I could watch that episode on another device, and then switch back to my laptop afterwards, I would probably be ok. I did that, but then in another episode, the same thing just happened. So mysterious! Also using Safari 16.5.1, Mac OS Ventura 13.4.1. I tried restarting several times but that didn't fix the problem.
Thank you Chowgirl. I also re started but not helped. But the later episodes of same were OK and also all the other dramas so far watched after this happened were.OK So will just forget ad hope it does not happen often. Not tech savvy to think why this happens.Maybe this is something wrong with that particular episode. Will try to get a friend with same OS and Safari version to watch this episode on her computer and see whether she encounters the same problem. Thanks again.
MacBook updated to 13.6.5 t'other day and trying to watch Netflix today gave me this error also. Thankfully FireFox works fine, but IIRC that does mean lower quality video.
My guess is something changed, I've had other issues since updating to 13.6.4, and this is kinda a generic error message when it stops working correctly and is on the Mac.
If your macOS version is Sierra 10.12 or later, contact Customer Service for more help.
I suspect you're correct.
FWIW, I occasionally see the same sort of issues with broadcast TV which has nothing to do with computers. It's a problem at the source.
I'm experiencing the same thing. Now, I wanna know what Korean drama and Episode is this. Queen?
MacOS Ventura 13.4.1 Netflix stops playing with eror code S7361-1253
