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mophie 3-in-1 travel charger with MagSafe isn't charging iphone

replaced by a second one by Zagg support and same problem arises. I can only conclude that this mophie 3-in-1 magsafe charger is cheaply built.


If you wait long enough, it fails completely.


no telephone support. You have to mail in the old product. If you replace it enough times, it will end up costing you another 150$, so why bother?


I wouldn't recommend anyone buying this product and apple should take it off their marketplace immediately.

Posted on Jul 9, 2023 7:19 AM

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Question marked as Top-ranking reply

Posted on Jul 15, 2023 9:51 AM

Across the world, this three in one travel charger for iPhones, apple watches, and EarPods stopped working. When it initially happened to me I spent $20 paying for shipping from Zagg for a replacement. The new one, didn’t work either. The symptom is that it keeps on blinking on and off charging and then not charging. In researching this, I found that hundreds, if not, thousands, of other people suffered the same fate beginning in June and July. It appears that Apple updated their system, which no longer allows this item to work. zag is not telling anybody or fixing it. I think we’re all out $150. They have started telling people they are going to update the charger using “firmware.“ That is simply impossible. This device cannot connect to the Internet and be updated. It is a phone charger that has no conductivity. It’s kind of an insult for this company to tell us that well, not simply refunding, the full amount. Apple has been equally negligent. They have been the major distributor of this item, caused the upgrade that killed the item, and washed their hands. we are simply not going to waste our time trying to get $150 back. Apple in zagg will not be shedding any tears. Having sold millions of dollars worth of this now useless item they know that the individual consumer will not be willing to die on a $150 hill.

4 replies
Question marked as Top-ranking reply

Jul 15, 2023 9:51 AM in response to Dutty Persian

Across the world, this three in one travel charger for iPhones, apple watches, and EarPods stopped working. When it initially happened to me I spent $20 paying for shipping from Zagg for a replacement. The new one, didn’t work either. The symptom is that it keeps on blinking on and off charging and then not charging. In researching this, I found that hundreds, if not, thousands, of other people suffered the same fate beginning in June and July. It appears that Apple updated their system, which no longer allows this item to work. zag is not telling anybody or fixing it. I think we’re all out $150. They have started telling people they are going to update the charger using “firmware.“ That is simply impossible. This device cannot connect to the Internet and be updated. It is a phone charger that has no conductivity. It’s kind of an insult for this company to tell us that well, not simply refunding, the full amount. Apple has been equally negligent. They have been the major distributor of this item, caused the upgrade that killed the item, and washed their hands. we are simply not going to waste our time trying to get $150 back. Apple in zagg will not be shedding any tears. Having sold millions of dollars worth of this now useless item they know that the individual consumer will not be willing to die on a $150 hill.

Jul 10, 2023 11:12 AM in response to Dutty Persian

Hi Dutty Persian,


For help with your third-party accessory you can check the website here to ensure it's certified: MFi Licensee App


You can also find helpful information about charging with a MagSafe Charger here: MagSafe chargers and battery packs for iPhone - Apple Support


However, as it sounds like you've isolated the issue to the accessory it's recommended you continue to work with the manufacturer to further assist.


Best.


mophie 3-in-1 travel charger with MagSafe isn't charging iphone

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