how do i pay off the balance on the carrier for an iphone that i do not own

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Level 1

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how do i pay off the balance on the carrier for an iphone that i do not own

i got a brand new iphone 14 pro max, purchased from a store vendor while i was in the US visiting, now i'm back home, i made sure to check to see the phone wasn't black listed, but it turns out, it's still locked to AT&T carrier and the balance hasn't been paid off, when i try to unlock it, it asks me to pay off my installment, but to do that i have to login to my AT&T account which i do not have, how do i pay off this phone as a third party so i can unlock the network carrier

iPhone 14 Pro Max, iOS 16

Posted on Jul 9, 2023 10:20 AM

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Answer 1

Best reply

Bob Timmons

Community+ 2024

Level 10

162,476 points

Jul 9, 2023 10:33 AM in response to Dribblegod99

Here is what AT&T says:

ATT cannot and will not access an account or accept payment from a 3rd party. The original buyer is entirely and solely responsible to pay off the phone and their bill.

I am sorry, but I do not think that you will be able to use the phone. Contact the store and ask if they will refund your money.

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Answer 2

edclange

Level 5

4,452 points

Jul 9, 2023 10:25 AM in response to Dribblegod99

You cannot. Only the previous owner of that iPhone, who already had an account with AT&T, can resolve the matter. Neither Apple nor AT&T will give you any contact information for that person.

You are in possession of an iPhone that was either stolen or fraudulently sold. You will not be able to use that iPhone.

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Answer 3

KiltedTim

Level 10

197,482 points

Jul 9, 2023 10:33 AM in response to Dribblegod99

You don't.

Assuming you took out the contract with AT&T when you bought it in the US, you need to contact AT&T and pay off the balance.

If you can't do that, it's useless.

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how do i pay off the balance on the carrier for an iphone that i do not own

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