Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I'm trying to set up email account on my new iPad Air 5 but cannot choose google, nothing poped up when I tap to the "Google" at the account setting up.
Tried to setup manually with IMAP and SMTP then it said "Google is currently unavailable" but I tried on Safari, google email worked just fine.
Found out the same problem on my iPhone 11 Pro.
It's iOS 16.5.1 on both devices.
Please, advise.
Thanks!
Anna
iPad Air (5th generation)
Given that the issue affects both your iPad and iPhone, the problem is not device related.
As we are not seeing widespread reports of issues with setting-up Google Mail, the issue is very likely to be local to you - such as your WiFi Router or your ISP not routing traffic to some internet resources.
You may find that a restart of your WiFi Router, followed by a restart of your iPad and iPhone may clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
A change of DNS settings may also be helpful.
This can either be set on a per-device basis in Settings, or can be set-up on your home Router. I suggest using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:
Quad9 (recommended)
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:119:35::35
2620:119:53::53
Cloudflare
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
When manually setting DNS, you should add all four of the associated DNS server addresses, exactly as show, for the chosen DNS Provider.
Also be aware that if manually setting-up Gmail you are likely to generate an App Specific Password. To do so, you’ll need to log-in to your Google Mail account management webpage - using a web browser - and generate the Password from the appropriate account security page. More detail here:
https://support.google.com/mail/answer/185833?hl=en-GB
Given that the issue affects both your iPad and iPhone, the problem is not device related.
As we are not seeing widespread reports of issues with setting-up Google Mail, the issue is very likely to be local to you - such as your WiFi Router or your ISP not routing traffic to some internet resources.
You may find that a restart of your WiFi Router, followed by a restart of your iPad and iPhone may clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
A change of DNS settings may also be helpful.
This can either be set on a per-device basis in Settings, or can be set-up on your home Router. I suggest using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:
Quad9 (recommended)
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:119:35::35
2620:119:53::53
Cloudflare
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
When manually setting DNS, you should add all four of the associated DNS server addresses, exactly as show, for the chosen DNS Provider.
Also be aware that if manually setting-up Gmail you are likely to generate an App Specific Password. To do so, you’ll need to log-in to your Google Mail account management webpage - using a web browser - and generate the Password from the appropriate account security page. More detail here:
https://support.google.com/mail/answer/185833?hl=en-GB
I have this exact same issue. It not working on my iPhone 15
I also have the same issue, do you find any solution
Thanks for your reply.
I tried again. It works now on my phone but on iPad still does not work. They are connected to the same wifi network.
I try with mobile internet on my phone, it works, too but still, when I connect the iPad to personal hotspot on my phone, it doesn’t work either.
I didn’t really have any solution but accidentally I brought my iPad with me to the gym and when connected to the wifi there, I could setup my Google account. And it works just fine since then.
you may wanna try another network, maybe???
Current problems, outages and status for Google. Is the service down or not working?
Google down? Current problems, status and outages.
Cannot select GOOGLE while setting up email account
