IMEI not matching

I was in store and had my Apple 14 pro max back glass through Apple care plus, it was repaired and I have tried to upgrade my phone and recycle the 14 pro max and it’s new Imei number is telling me the phone is 1TB instead of 128GB like the settings tell me, I can’t recycle as the phone isn’t matching Imei info.

iPhone 14 Pro Max, iOS 17

Posted on Jul 10, 2023 11:12 AM

Similar questions

Old iPhone 3GS Want to Recycle, But is Totally Dead and Have Not Signed Out of iCloud I have an old iPhone 3GS, that I would like to recycle, but I am afraid some of my info is still on it. The battery is completely dead, and is bulging on the sides of the phone. I never got a chance to sign out of it in iCloud. I have not used it in over a decade. I spoke to my carrier about it, and it is not connected to their network any more. I tried looking up replacing the battery, but it looks difficult and complicated, and I do not have time for that. I aslo looked into to sending it in for a battery replacement, but it is expensive, and not sure of it is worth it to just be able to sign out of it.
1598 5
How do I resolve Apple's claim of an MDM on my personal iPhone to trade it in? Apple Store reps claim apple's records show that an mdm is on my personal phone. I have checked on the phone and do not see an mdm in the vpn & device window. I have a separate work phone and checked and work has no record of installing an mdm on that phone but of course do have a record relating to my work phone. I also checked with my cell carrier and they do not show any mdm associated with my phone. I want to trade this phone in to get a new phone, but of course apple is saying I have to take the mdm off first. Anyone encounter this, and if they were able to solve the issue how did they do it? The only thing I can think of doing is going back to the store and showing the new rep the phone does not indicate any MDM on it, and telling them apple has their records wrong. Ugg. Thanks! [Re-Titled by Moderator]
604 1
storage I want to know how can I check my phone storage capacity by IMEI and serial number online.
1222 1

1 reply

ProustGiulio

Level 10

209,826 points

Jul 10, 2023 11:28 AM in response to danniellefromedinburgh

I suggest that you take it back to the store and ask them what's going on.

If it is an Apple Store, they will give you the correct answer.

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IMEI not matching

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up