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Please Help

I don't know what happened to my iPhone Xr. I was pressing it and it just start showing this and the touch is working perfectly, please how can I resolve this.

iPhone XR

Posted on Jul 10, 2023 12:23 PM

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Question marked as Top-ranking reply

Posted on Jul 10, 2023 5:22 PM

Is there a fee? Potentially, yes. How much would depend on the things I already told you:


There are basically two possibilities, and the costs involved would depend on what coverage you still have on this phone:

  1. The Apple technician determines that this issue is a manufacturing defect.
  2. The Apple technician determines it it not a manufacturing defect.


For a manufacturing defect, your iPhone was covered for up to one year since the purchase date. One additional year if you elected to purchase an AppleCare+ plan. In this case, a replacement phone may be had at little or no cost to you.


For a non-manufacturing defect: If you elected to purchase the AppleCare+ plan, and that plan is still active, you should get a replacement phone at a reduced cost. If that plan has expired, then the full cost of the replacement would be required from you.

24 replies
Question marked as Top-ranking reply

Jul 10, 2023 5:22 PM in response to McWhizlad

Is there a fee? Potentially, yes. How much would depend on the things I already told you:


There are basically two possibilities, and the costs involved would depend on what coverage you still have on this phone:

  1. The Apple technician determines that this issue is a manufacturing defect.
  2. The Apple technician determines it it not a manufacturing defect.


For a manufacturing defect, your iPhone was covered for up to one year since the purchase date. One additional year if you elected to purchase an AppleCare+ plan. In this case, a replacement phone may be had at little or no cost to you.


For a non-manufacturing defect: If you elected to purchase the AppleCare+ plan, and that plan is still active, you should get a replacement phone at a reduced cost. If that plan has expired, then the full cost of the replacement would be required from you.

Jul 25, 2023 9:19 AM in response to McWhizlad

McWhizlad wrote:

A quick question for a friend please. He was charging his iPhone and he slept off and when he wakes to unplug the charger he discovered that the was off and every possible ways that he tried to turn it on the phone won't turn on. Please any help?


If you have already tried “every possible ways”, then you have already tried everything. Contact Apple.


If your friend didn’t try everything, and didn’t check to see if the iPhone was charged, and didn’t try a forced restart, try that:


Force restart iPhone - Apple Support

If your iPhone or iPod touch won't charge - Apple Support


The first two button presses of the forced-restart are very quick, the third press is held until either the Apple logo shows, or the iPhone is dead and thirty seconds or so and headed for a discussion with Apple Support.


Jul 10, 2023 1:15 PM in response to McWhizlad

McWhizlad wrote:

So what's the solution now?


That iPhone has a hardware problem.


Could be a bad display, failing graphics, a battery problem, or something else.


If you can still use enough of that display to get a backup, go get that backup Right Now.


Then get this iPhone XR repaired or replaced.


Given the age, it'll probably be a replacement.


PS: iPhone XR can't run the upcoming iOS 17 version arriving later this year.

Jul 11, 2023 8:03 AM in response to McWhizlad

McWhizlad wrote:

Does the replacement involve me paying any fee?

Probably.


Unless the iPhone is still under warranty or has an active Apple Care+ plan and the issue is considered a manufacturing defect you will need to pay the repair charge, whatever they determine it to be.


There is not going to be free way of fixing that, short of magic.

Jul 11, 2023 10:23 AM in response to McWhizlad

McWhizlad wrote:

Won't it have any negative effect on the phone functions if the screen is replaced?


If the faulty component here—whether the display or something else—is replaced by Apple or an Apple authorized repair provider, no.


If the faulty component is replaced by somebody else, ask them. Apple doesn't sell replacement parts for an iPhone XR to third party providers.


If the iPhone has suffered some other damage, the repair provider may or may not continue with the repair.


If you want an estimate and related details, contact Apple Support. Use the Support button in the lower left corner of this webpage, and chat or call Apple as available. Estimates are typically free, and with no commitments. You will have to bring the iPhone into Apple or to an authorized repair provider for that estimate; so that Apple or the provider can see the particular details of this iPhone XR.

Jul 21, 2023 12:21 AM in response to McWhizlad

McWhizlad wrote:

I gave it to a technician and I was told it's the display that's having an issue. So my question now is does the display have anything to do with the screen like I mean is the display always done with the screen or the screen is working fine we just only need to change the display.


This is a failed iPhone XR. Either get it fixed, or recycle it and replace it. It’s quite possibly not worth repairing, too.

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