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Please Help

I don't know what happened to my iPhone Xr. I was pressing it and it just start showing this and the touch is working perfectly, please how can I resolve this.

iPhone XR

Posted on Jul 10, 2023 12:23 PM

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Question marked as Top-ranking reply

Posted on Jul 10, 2023 5:22 PM

Is there a fee? Potentially, yes. How much would depend on the things I already told you:


There are basically two possibilities, and the costs involved would depend on what coverage you still have on this phone:

  1. The Apple technician determines that this issue is a manufacturing defect.
  2. The Apple technician determines it it not a manufacturing defect.


For a manufacturing defect, your iPhone was covered for up to one year since the purchase date. One additional year if you elected to purchase an AppleCare+ plan. In this case, a replacement phone may be had at little or no cost to you.


For a non-manufacturing defect: If you elected to purchase the AppleCare+ plan, and that plan is still active, you should get a replacement phone at a reduced cost. If that plan has expired, then the full cost of the replacement would be required from you.

24 replies

Please Help

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