I can’t update the new iOS version on my iPhone XS

I can’t update the new iOS version on my iPhone

iPhone X, iOS 12

Posted on Jul 10, 2023 3:27 PM

Reply
Question marked as Best reply

Posted on Jul 10, 2023 9:45 PM

Clearly you are not stuck in a boot loop.


The updates require both WiFi and cellular service to update wirelessly. You do not have a cell signal.

It instructs you to update using a computer, try that and see what happens.


Click on this link for instructions on how to update your phone using a computer

https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios


5 replies
Question marked as Best reply

Jul 10, 2023 9:45 PM in response to Emiliovs

Clearly you are not stuck in a boot loop.


The updates require both WiFi and cellular service to update wirelessly. You do not have a cell signal.

It instructs you to update using a computer, try that and see what happens.


Click on this link for instructions on how to update your phone using a computer

https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios


Jul 10, 2023 3:34 PM in response to Emiliovs

What happens when you try? If you really have an iPhone XS and you are still on iOS 12, you will most likely need to update using a computer.


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)



Jul 10, 2023 7:52 PM in response to Emiliovs

Emiliovs Said:

"I can’t update the new iOS version on my iPhone"

-------


Successfully Updating an iPhone:


A. Troubleshooting an Update not Responding:

Boot Loop: Perhaps it is stuck in a boot loop? This can occur when updating, and it got frozen.  So, user MY User Tip: How to Fix an iPhone in a Boot Loop - User Tip


B. Update Using a Computer:

Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip

I can’t update the new iOS version on my iPhone XS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.