why won’t my Mac book turn on

i bought my MacBook in December and today I have tried to turn it on and it won’t turn on. I have been charging it for 2-3 hours now and it says it has no battery but when I plug it in it says it’s charging, I have tried everything watched videos nothing works. I have not spilled any liquids on it so im not sure what the problem is Please help me .

MacBook Air 13″, macOS 12.6

Posted on Jul 10, 2023 8:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2023 10:49 PM

Hi,

You'd better contact Apple support or take your MacBook Air to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Air there before one year limited warranty is expired.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


2 replies

Jul 10, 2023 11:15 PM in response to audrina273

audrina273 Said:

"why won’t my Mac book turn on: i bought my MacBook in December and today I have tried to turn it on and it won’t turn on. I have been charging it for 2-3 hours now and it says it has no battery but when I plug it in it says it’s charging, I have tried everything watched videos nothing works. I have not spilled any liquids on it so im not sure what the problem is Please help me ."

-------


Troubleshooting Mac Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.


B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:


C. A Few Links to Refer to Power:





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why won’t my Mac book turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.