Apple Tv
Hi- the light is on the little unit but can’t get it to come on properly. I have charged the remote and disconnected the cable and put it back in. I can’t get the screen to come on to do a reset- any ideas please?
Apple TV HD, 16
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi- the light is on the little unit but can’t get it to come on properly. I have charged the remote and disconnected the cable and put it back in. I can’t get the screen to come on to do a reset- any ideas please?
Apple TV HD, 16
Hello Ma55ie,
It sounds like either the HDMI cable is not working or you're on the wrong TV Input. I'd suggest checking the input before assuming the cable is the problem.
On the side of your TV, where you're plugging in the HDMI cable, there should be a number near (above/under) it. This is the input. On your TV or on the TV remove, there should be an input button to switch between the inputs.
Are you on the right input?
If yes and you're still not seeing the Apple TV, I'd try a different HDMI cable or test the HDMI cable with another product and see if it's working!
Hello Ma55ie,
It sounds like either the HDMI cable is not working or you're on the wrong TV Input. I'd suggest checking the input before assuming the cable is the problem.
On the side of your TV, where you're plugging in the HDMI cable, there should be a number near (above/under) it. This is the input. On your TV or on the TV remove, there should be an input button to switch between the inputs.
Are you on the right input?
If yes and you're still not seeing the Apple TV, I'd try a different HDMI cable or test the HDMI cable with another product and see if it's working!
Hi, pjswiz- thanks for your advice- really appreciate it! My hubby came downstairs after he’d finished work and checked the cable again and said it had loosened at the back- over eager dusting I assume!! 😆 All is working great again- thanks again for your help!! ☺️
.
Thanks very much for that, pjswiz!! I’ll check all of things, although I’m pretty sure everything is where it should be. I’ll let you know! ☺️
If everything is correct, it's probably the HDMI cable!
Make sure everything is plugged in fully and if that doesn't work, try it with another device.
I'm glad everything is working!
Hope you enjoy Apple TV!
Apple Tv