Cannot turn off managed lost mode with Apple business essentials

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Level 1

14 points

Cannot turn off managed lost mode with Apple business essentials

Our small company uses Apple Business Essentials. One of our iPhones required us to place it into Managed Lost Mode in order to find it. We recovered the phone and turned off lost mode through Business Essentials so we can continue using it. We have the following message but no matter what we try, the phone stays in lost mode.

What task exactly qualifies as a check in? We have shut-down and restarted the phone many times over, and still nothing.

iPhone 14

Posted on Jul 11, 2023 11:59 AM

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Answer 1

NJSnet Author

Level 1

14 points

Jul 12, 2023 11:13 AM in response to danakayw

Thanks for the help, We have been able to resolve this issue sith the help of Apple support. Ultimately, the device had to be erased. Apparently there is an issue where Apple MDM server doesn't always get the "Turn off managed lock mode" message to the device because the locked phone or MDM doesn't have network access. Although, I know the device did is on a good network.

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Answer 2

danakayw

Community Specialist

Jul 12, 2023 10:46 AM in response to NJSnet

Hey there NJSnet,

Thanks for reaching out to Apple Support Communities. We'll be happy to help. The manager of the device will need to disable Managed Lost Device mode from their account, following instructions from their MDM documentation for guidance.

This resource has details on this: Use MDM to manage Activation Lock and Lost Mode - Apple Support

Take care.

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Cannot turn off managed lost mode with Apple business essentials

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