I was listening to Apple Music on a song I own then the music stopped. Now my AirPods won't play any music app or Audible. I can use my AirPods with my phone when I get a phone call. I tried resetting my AirPods but it does not help.
Hi Gaylenurse,
Thanks for posting in Apple Support Communities. We'd recommend testing with another set of headphones or without any Bluetooth accessories connected to your iPhone. That way you can make sure that this is related to your AirPods. It may be that the issue is with your iPhone or the music app. If the same happens without your AIrPods connected, try these applicable steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support to troubleshoot the Music app.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
Kind regards.
Hi Gaylenurse,
Thanks for posting in Apple Support Communities. We'd recommend testing with another set of headphones or without any Bluetooth accessories connected to your iPhone. That way you can make sure that this is related to your AirPods. It may be that the issue is with your iPhone or the music app. If the same happens without your AIrPods connected, try these applicable steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support to troubleshoot the Music app.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
Kind regards.
AirPods won't place music but works with a phone call
