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User profile for user: RileyA05
RileyA05 Author
User level: Level 1
4 points

My AirPods Pro will not play music, but only answers calls

My AirPods Pro will not play music/ video. They r connected to my phone. I have reset them and forgot the device in settings- still will not work

AirPods Pro (2nd generation)

Posted on Oct 20, 2023 7:05 AM

Similar questions

1 reply
User profile for user: TammyW_03
TammyW_03
User level: Community Specialist

Oct 21, 2023 9:23 AM in response to RileyA05

Hey RileyA05,


In addition to those great steps, did you ensure the iPhone you're pairing them with is fully updated? Updates can help by installing bug fixes and include security updates too. If an update is needed, be sure to back up first. This guide can help with both steps: Update your iPhone or iPad - Apple Support


After making sure you're updated on your iPhone, check the firmware version for your AirPods to make sure it's updated too: About firmware updates for AirPods - Apple Support


Let us know what you find.


Take care!

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My AirPods Pro will not play music, but only answers calls

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