iPhone keychain not syncing after switching Apple IDs?

Hello,

My Partner recently created a new Apple ID after having used an older one for years. When signing out of the old ID, she missing the option to keep the keychain on the same iPhone (but did check the option to keep contacts, etc). After making a new ID she realized all of her passwords were missing. After switching back to the old ID, we discovered all of the passwords were gone there as well.

We have turned on the sync option for keychain within the Apple ID settings but they still do not appear. She can still see her photos, contacts and other cloud things when she signs back into the old ID but the passwords have vanished. How can we restore the passwords to her Apple ID from the cloud? We do not own a Mac and can’t figure out how to sync them on iPhone.

Thanks!

Posted on Jul 11, 2023 7:30 PM

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Jul 12, 2023 2:45 PM in response to torustime

Hello torustime,


If the passwords were not saved, it is possible that they cannot be restored. If it was possible enabled on the older device and you are just not getting the data to sync, you may want to look over and follow the steps on this page: If iCloud Keychain won't turn on or sync - Apple Support.


As it shows, there are a few different reasons why the iCloud Keychain won't sync. Was the older Apple ID used on any other devices? If so, is it possible the passwords show on this device?If so, you can follow these steps to ensure that iCloud Keychain password is enabled: Set up iCloud Keychain - Apple Support


Turn on iCloud Keychain on your iPhone, iPad, or iPod touch

1. Tap Settings, tap [your name], then choose iCloud.
2. Tap Passwords and Keychain.*
3. Turn on iCloud Keychain. You might be asked for your passcode or Apple ID password. 
Find your saved passwords and passkeys on your iPhone or iPad


We hope this information helps you out.


Kind regards!

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iPhone keychain not syncing after switching Apple IDs?

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