Hi, I have an old HDD that came from my broken Macbook. I placed it in an external case and tried to access the files in it with my current device. However, it's not mounting and after trying to mount it via Disk Utility, it gave the following error:
com.apple.DiskManagement.disenter error -119930868
any leads?
MacBook Pro 14″, macOS 13.4
You don't tell us what is wrong with the broken laptop. Have you considered perhaps the hard drive is the part which is broken? Any Apple laptop with a hard drive (as opposed to an SSD) means it is really old...the MBPro 2012 model was sold until late 2016 and is the last laptop with a hard drive....that drive would be 7 years old and very likely worn out or even failing.
What is the make & model of the enclosure you are using for this hard drive? Many enclosures are just pure junk these days, so that is also an important consideration. As is the any adapters or cables being used to connect the drive to the other Mac. Things get a bit tricky as well if your other Mac is an Apple Silicon Mac since some external devices may not be compatible (usually older devices though).
Make sure to disconnect all other external devices and connect the hard drive directly to the Mac.
Was Filevault enabled on the broken Mac? What OS was being used on the broken Mac?
You can try checking the health of the hard drive by running DriveDx (free trial period), but you will need to install a special USB driver in order to attempt to access the health information on the external drive. Even with the special USB driver, the enclosure may not allow the necessary communication to access the health information on the hard drive. Post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper.
You don't tell us what is wrong with the broken laptop. Have you considered perhaps the hard drive is the part which is broken? Any Apple laptop with a hard drive (as opposed to an SSD) means it is really old...the MBPro 2012 model was sold until late 2016 and is the last laptop with a hard drive....that drive would be 7 years old and very likely worn out or even failing.
What is the make & model of the enclosure you are using for this hard drive? Many enclosures are just pure junk these days, so that is also an important consideration. As is the any adapters or cables being used to connect the drive to the other Mac. Things get a bit tricky as well if your other Mac is an Apple Silicon Mac since some external devices may not be compatible (usually older devices though).
Make sure to disconnect all other external devices and connect the hard drive directly to the Mac.
Was Filevault enabled on the broken Mac? What OS was being used on the broken Mac?
You can try checking the health of the hard drive by running DriveDx (free trial period), but you will need to install a special USB driver in order to attempt to access the health information on the external drive. Even with the special USB driver, the enclosure may not allow the necessary communication to access the health information on the hard drive. Post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper.
Hey there DietNabor,
Thanks for reaching out to the Apple Support Communities.
If having issues with ejecting your external drive from your MacBook, check out the steps below that can help: If you can’t eject a disk on Mac, try these solutions - Apple Support
If you can’t eject an external disk or storage device
1. On your Mac, choose Apple menu> Log Out, then log in again. Try to eject the disk again.
2. If you still can’t eject the disk, choose Apple menu
Let us know if that's able to help.
Have a great day!
Unmountable Drive
