forgot my passcode right after setting it with the face recog id

can i recover my phone passcode using my icloud? if so, how?


iPhone 11 Pro, iOS 16

Posted on Jul 11, 2023 9:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2023 4:52 PM

Hi jakkob2023,



No, it is not possible to recover your passcode via iCloud. The only way to unlock your iPhone if you can't remember the passcode is with the steps in this resource: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


"How to reset your device

If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.

The iPhone Unavailable screen on iPhone 14 Pro


3. Tap Erase [Device], then tap Erase [Device] again to confirm.

4. Enter your Apple ID password to sign out of your Apple ID on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.


If you can't follow these steps, you can use a computer to reset your device."


We hope this helps.


Cheers!



1 reply
Question marked as Top-ranking reply

Jul 12, 2023 4:52 PM in response to jakkob2023

Hi jakkob2023,



No, it is not possible to recover your passcode via iCloud. The only way to unlock your iPhone if you can't remember the passcode is with the steps in this resource: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


"How to reset your device

If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.

The iPhone Unavailable screen on iPhone 14 Pro


3. Tap Erase [Device], then tap Erase [Device] again to confirm.

4. Enter your Apple ID password to sign out of your Apple ID on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.


If you can't follow these steps, you can use a computer to reset your device."


We hope this helps.


Cheers!



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forgot my passcode right after setting it with the face recog id

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