Unable to play purchased music

For reasons that have been forgotten tears ago I have music purchased under two different Apple IDs. It has not been a problem in the past, I simply authorised new devices to play music from both accounts.


Now I can only play tracks from my primary account. When I attempt to play those on the secondary account I get a message (on my Mac, the tracks in the secondary account dont appear in the same playlist on my iOS devices) saying 'This computer is not authorised to play...' prompting me to enter the password for the secondary account. Having done so I get a 'There was a temporary problem completing your request. Try again later'. No further error info.


I have tried logging out of my primary account in Apple Music and logging into the secondary one. I dont get any errors but the account doesnt appear in the Account menu as it should.


I can log into the secondary account on the Apple ID website so I know log in details are correct.


I have subscribed to Apple Music with my primary account in the hope that it would know to that it would be covered under that subscription but that does not work.


The only solution I have found is to find the track in Apple Music and add to the playlist. The downside of this is that I have many (hundreds?) of tracks I bought with this secondary account. Also I would need to continue the Apple Music subscription - effectively paying twice for the same music...




MacBook Pro 16″, macOS 12.5

Posted on Jul 12, 2023 8:02 AM

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Posted on Jul 12, 2023 9:51 AM

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


tt2

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Question marked as Top-ranking reply

Jul 12, 2023 9:51 AM in response to ChrisAppWood

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


tt2

Jul 12, 2023 12:17 PM in response to ChrisAppWood

Apologies, I skimmed your initial post and missed that this was an issue with a secondary ID. You can only sign into one Apple ID at a time for Apple Music (subscription service) and for redownloading past purchases. See Authorization vs. association - Apple Community for more background on that. At some point Apple have played around with the way that DRM works, which might in fact mean that you do need to redownload your older content. Or it could be a temporary issue applying authorization. Do you know if that account ever had two-factor authentication set up. It is pretty much a requirement now.


Are you able to sign into this website, for example, using the old ID? If so those credentials should work to authorize the computer. If needs be see How to use account recovery when you can’t reset your Apple ID password - Apple Support.


tt2

Jul 12, 2023 11:47 AM in response to turingtest2

I dont think that the individual tracks are corrupted - it is every track purchased with a specific account. Tracks purchased with the other account are fine.


I'm pretty sure it is a problem authorising the computer for that account (as that is where I get the error and I also cant sign into that account in Apple Music).


If your suggestion was correct, where would I find the purchase history for an account I cant sign into with Apple Music? I cant see any purchase history on the Apple Music website.

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Unable to play purchased music

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