Apple doesn't seem to be reading the comments in refund appeals.

So I wanted to try this app called OSlink because there was a 3 days trial and so I gave it a go. The only problem is that the app subscription never appeared in the subscription menu and so I was never able to opt out the free trial period and I was charged one year subscription. I submitted a refund request and it was denied and so I appealed the decision with details about my issue and said that I had screenshot proving that its actually an issue that I couldn't fix myself and the appeal was denied just a few minutes after requesting it . If it had been just a few buks then I wouldn't make such a fuss about it but its 169$ and this is not something I can afford to just burn into an app that I won't be even using because after testing the app , it was not working for my use case scenario .

I have been an apple customer since the first iPod classic and this is the first time I do something such as complaining on the apple website but this is just outrageous and blatant disrespect to their customer.