unable to add concert ticket to Apple Wallet

Hi

Suddenly, I am unable to add any passes to my Apple Wallet. I get the error message: " Unable to add Pass. Your pass could not be added at this time. Please try again

  • I am signed into my Apple ID and the Ticketmaster app.
  • iOS is up to date
  • Ticketmaster app is up to date
  • I have restarted my phone but it still does not allow me to add tickets


Please help!



iPhone 14

Posted on Jul 12, 2023 3:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 12:25 PM

Hi TYanouz,


There was a temporary outage with Apple Pay & Wallet yesterday. This issue has been resolved and you can view an updated status here: Apple - Support - System Status


If you continue to have an issue adding the pass, make sure you're attempting to add using the steps below and found in the article here: Add, use, and share boarding passes, tickets, and other passes in Apple Wallet


"How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone


  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.
  3. The Add to Apple Wallet button
  4. Follow the instructions on the screen.
  5. If necessary, tap Add in the upper right corner.


If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.


When you add a boarding pass, ticket, or other pass to the Wallet app on your iPhone, you automatically add it to the Wallet app on your paired Apple Watch."



If the issue remains, reach out to Apple directly to further assist. Get connected using the link here: Get Support



Cheers.

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 13, 2023 12:25 PM in response to TYanouz

Hi TYanouz,


There was a temporary outage with Apple Pay & Wallet yesterday. This issue has been resolved and you can view an updated status here: Apple - Support - System Status


If you continue to have an issue adding the pass, make sure you're attempting to add using the steps below and found in the article here: Add, use, and share boarding passes, tickets, and other passes in Apple Wallet


"How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone


  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.
  3. The Add to Apple Wallet button
  4. Follow the instructions on the screen.
  5. If necessary, tap Add in the upper right corner.


If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.


When you add a boarding pass, ticket, or other pass to the Wallet app on your iPhone, you automatically add it to the Wallet app on your paired Apple Watch."



If the issue remains, reach out to Apple directly to further assist. Get connected using the link here: Get Support



Cheers.

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unable to add concert ticket to Apple Wallet

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