I'm unable to load boarding passes to Apple Wallet. When I click on the "Add to Apple Wallet" link, it creates a file to download. I click on the file and I'm offered some apps to open the download but Apple Wallet isn't one of them. This happened with two different airlines. I restarted my phone and tried again but still not working.
Thank you. I tried your suggestions but no change. I then tried using Safari to open the boarding passes (I had been using Chrome). It worked with Safari.
Thank you. I tried your suggestions but no change. I then tried using Safari to open the boarding passes (I had been using Chrome). It worked with Safari.
Hi andree194,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
"How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone
You can use the article below as a reference.
Add, use, and share boarding passes, tickets, and other passes in Apple Wallet - Apple Support
Also, please make sure that you are running the latest version of iOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Update your iPhone or iPad - Apple Support
If you are still unable to add your boarding pass, please contact the merchant or company that issued your boarding pass to make sure they support passes in the Wallet app.
Take care!
"Add to Wallet" isn't working for Boarding Passes
