Follow up suggestion on mail app is not working

I have checked the follow up suggestion on the mail after I noticed that you are not allowed to remind your sent mail. It is not working and I am not sure it is because of the setting, or apple stopped doing it because of their worry of AI at work.

MacBook Air 13″, macOS 13.5

Posted on Jul 12, 2023 3:31 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2023 12:27 PM

Hi there sengseng,


If you are not being reminded to follow up on emails in the Mail app on your Mac, first ensure everything is set up correctly using these steps from Reply to, forward, or follow up on emails in Mail on Mac - Apple Support

Get reminded to follow up on emails with no response
If you send a message and don’t receive a response in 3 days, the sent email automatically resurfaces to the top of your inbox to help you remember to follow up.
* To ignore a follow-up suggestion, swipe right on the message in the message list.
* To turn this feature on or off, choose Mail > Settings, click General, then select or deselect the checkbox next to “Enable message follow up suggestions.”


If this setting is enabled and this continues, please provide more specifics on the issues you are experiencing so that we can continue to isolate this behavior.


Cheers!

1 reply
Question marked as Top-ranking reply

Jul 13, 2023 12:27 PM in response to sengseng

Hi there sengseng,


If you are not being reminded to follow up on emails in the Mail app on your Mac, first ensure everything is set up correctly using these steps from Reply to, forward, or follow up on emails in Mail on Mac - Apple Support

Get reminded to follow up on emails with no response
If you send a message and don’t receive a response in 3 days, the sent email automatically resurfaces to the top of your inbox to help you remember to follow up.
* To ignore a follow-up suggestion, swipe right on the message in the message list.
* To turn this feature on or off, choose Mail > Settings, click General, then select or deselect the checkbox next to “Enable message follow up suggestions.”


If this setting is enabled and this continues, please provide more specifics on the issues you are experiencing so that we can continue to isolate this behavior.


Cheers!

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Follow up suggestion on mail app is not working

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