Refund
Hello, yesterday I issued a refund for an accidentally purchased subscription, now the site says that the money was returned to the card, but nothing was received. Can I find out when the money will be credited to the card?
iPhone X, iOS 16
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Apple reveals 2024’s most downloaded apps and games on the App Store. Learn more >
Apple reveals 2024’s most downloaded apps and games on the App Store. Learn more >
Hello, yesterday I issued a refund for an accidentally purchased subscription, now the site says that the money was returned to the card, but nothing was received. Can I find out when the money will be credited to the card?
iPhone X, iOS 16
If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple
When will I get the money back?                                           Â
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item.Â
Â
Here's how long it takes for a refund to appear on your account or statement:
Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.
Â
Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.
Â
All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.
If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple
When will I get the money back?                                           Â
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item.Â
Â
Here's how long it takes for a refund to appear on your account or statement:
Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.
Â
Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.
Â
All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.
Approved refund requests take up to 30 days for most payment methods. Click here for more information.
Nobody on these boards will know how long yours is going to be. If desired, ask your financial institution or the iTunes Store staff.
(241821)
Refund