AirPod Pro Gen 2 Cancels my own voice…

AirPod Pro Second Gen cancels my own voice at times. People on the phone are constantly complaining that they can not consistently hear me. I’ve found that in completely quiet environments everything is fine. If there is any background noise at all the AirPod Pro 2s can’t distinguish between my voice can the background noise.


My AirPod Pro Gen 1 never had this problem.


Anyone else?

AirPods Pro (2nd generation)

Posted on Jul 12, 2023 6:23 PM

Reply
1 reply

Jul 13, 2023 1:51 PM in response to mduckworth92

Hello mduckworth92,


We have a great support article that might help with this. Please take a look at it here: If Active Noise Cancellation isn't working as expected on your AirPods Pro - Apple Support. Follow this guidance:


  1. "Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.
  2. Put both AirPods Pro in your ears and check that Active Noise Cancellation (ANC) is turned on.
  3. Clean the mesh located on the top of your AirPods Pro. Sometimes Active Noise Cancellation can be affected if debris or earwax builds up in the area shown below.
  4. If this happens, you might experience: 
    • A loss of bass sound
    • An increase in background sounds, such as street or airplane noise."



A reset may also help. This process is explained here: How to reset your AirPods and AirPods Pro - Apple Support.


If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your device, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support - Apple.


Thank you for participating in the Apple Support Communities and have a wonderful day.



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AirPod Pro Gen 2 Cancels my own voice…

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