iTunes card
i can’t use my gift card balance that I loaded on my Apple ID
iPhone XR, iOS 16
User profile for user:
faith185
User level:
Community Specialist
Hello mehrdad141,
Welcome to Apple Support Communities. We may need more information about what's going on with your Apple Account balance. However, you mentioned that you redeemed the card. Does your balance appear to be correct if you check it? It looks like you might be using iPhone, so check out this section of Check your Apple Account balance - Apple Support for guidance.
Check your balance on your iPhone, iPad, or iPod touch
1. Open the App Store app.
2. Tap your photo, initials, or the sign-in buttonat the top of the screen. You might be asked to sign in with your Apple ID.
3. If you have a balance, the amount appears. If you don't see an amount, you don't have a balance.
If you haven't been able to redeem your gift card, you might also find If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support helpful.
If you need more assistance, please provide further details about what happened such as any error messages you've received.
Kind regards.