I have now found my lost phone. How can I let Apple know?

I lost my phone and now found it. How can I get Apple to unlock it for me?


iPhone 13, iOS 16

Posted on Jul 12, 2023 10:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 5:36 PM

Hey SPURS1357,


Glad you found your lost device! You can turn off Lost Mode on an iPhone by following the steps below:


Use Lost Mode in Find Devices on iCloud.com


Turn off Lost Mode on an iPhone, iPad, iPod touch, or Apple Watch

1. In Find Devices on iCloud.com, click All Devices, then select the device that’s in Lost Mode.
2. Click Lost Mode, click Stop Lost Mode, then click Stop Lost Mode again.
3. You can also turn off Lost Mode by entering your passcode on the device.

Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, or student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again.


If you continue to experience the same issue, we recommend that you reach out to Apple Support team next: Apple Support


Cheers!


Best regards.

2 replies
Question marked as Top-ranking reply

Jul 13, 2023 5:36 PM in response to SPURS1357

Hey SPURS1357,


Glad you found your lost device! You can turn off Lost Mode on an iPhone by following the steps below:


Use Lost Mode in Find Devices on iCloud.com


Turn off Lost Mode on an iPhone, iPad, iPod touch, or Apple Watch

1. In Find Devices on iCloud.com, click All Devices, then select the device that’s in Lost Mode.
2. Click Lost Mode, click Stop Lost Mode, then click Stop Lost Mode again.
3. You can also turn off Lost Mode by entering your passcode on the device.

Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, or student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again.


If you continue to experience the same issue, we recommend that you reach out to Apple Support team next: Apple Support


Cheers!


Best regards.

Jul 13, 2023 5:40 PM in response to SPURS1357

Re: "I lost my phone and now found it. How can I get Apple to unlock it for me?"


Wondering if you just need to turn off lost mode:


Eg: Scroll to: "Turn off Lost Mode on an iPhone, iPad, iPod touch or Apple Watch"

in Apple Support's online article (link below):

Use Lost Mode in Find Devices on iCloud.com - Apple Support


Else: If needed you can start an Activation Lock support request from the link at the bottom in the article below:

How to remove Activation Lock - Apple Support.


or

See a list of Apple phone numbers around the world

Contact Apple for support and service - Apple Suppor

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I have now found my lost phone. How can I let Apple know?

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