You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Please help cannot read my freestyle Libre 2 app after an update there’s nothing on my app at all . Cannot download another . Anyone else having problems. ? Tried turning phone off on etc wi fi off on blue tooth off on but nothings happening.
Someone else posted about this yesterday, it appears that Abbott pulled their app from the App Store. It may have had issues and they removed it. I would keep looking for it over the next few days to see if they fixed it and put it back.
The other person also had issues with their FreeStyle app just being blank so you are not alone.
Abbott has been having issues with their software ever since iOS 16.4 was released.
Someone else posted about this yesterday, it appears that Abbott pulled their app from the App Store. It may have had issues and they removed it. I would keep looking for it over the next few days to see if they fixed it and put it back.
The other person also had issues with their FreeStyle app just being blank so you are not alone.
Abbott has been having issues with their software ever since iOS 16.4 was released.
Thank you so much Kurtis
I am relieved I am not alone lol thought I had done something wrong
looks like it’s back to finger pricking for the time being then .
Hope this discussion will help others too 🙏x Bless you x
You're very welcome, glad I could help.
By the way, another person posted tonight with this issue.
Here's a helpline page, I would urge you to call them for assistance. If more people call and complain, hopefully they will see the urgency of this.
Hi I have been struggling with this issue for several months too. Did anyone else ever find a resolution? I had someone at Abbott tell me simply that overnight my phone (iPhone SE 2020) had become incompatible with their software, and they would not reassure me that getting a new phone would help, because they could not guarantee any iphone running on ios over 16.1 would work. What is everyone else doing? Has everyone else also gone back to using the reader only? Not helpful that the diabetes clinic nurses cannot access that data for me anymore (remotely)
I see the Freestyle Libre 2 app in the U.S. App Store. It lists current iPhones, including the iPhone 15 series as compatible. As the 15 series shipped with iOS 17, that would mean the app works with iOS 17.
While it lists the iPhone SE 3 as compatible, that's the only one. So, it sounds as if you need a new phone.
I have contacted Abbot but no answer as yet . It’s a Rather urgent matter I would think .
Hope this discussion has helped others
Many Thanks to Kurtis 🙏x
Just updated Diabetes freestyle Libre app and have lost all readings and the app is now blank . Went to download another and it isn’t on the App Store ?
