You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 13 Backup doesn t work

i tried to back my iphone several times also with icloud (paid service) and with Finder on my MacBookAir. How can i proceed to back up my phone and transfer datas on a new one?

Posted on Jul 13, 2023 11:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 11:06 PM

There are two places you can keep backup (iTunes or iCloud)



Use iCloud Backup


How to back up with iCloud

  1. Connect your device to a Wi-Fi network.
  2. Go to Settings > [your name], and tap iCloud.
  3. Tap iCloud Backup.
  4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.


How to back up your iPhone, iPad, and iPod touch - Apple ...



Back up to Computer...


How to backup with your computer

  1. Connect your device to your computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  2. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Locate your device on your computer. If your device doesn't appear on your computer, learn what to do.
  4. If you want to save Health and Activity data from your device or Apple Watch, you need to encrypt your backup: Select the box called Encrypt [device] backup and create a memorable password. If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now.
  5. Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.
  6. When the process ends, you can see if the backup finished successfully.


2 replies
Question marked as Top-ranking reply

Jul 13, 2023 11:06 PM in response to matei212

There are two places you can keep backup (iTunes or iCloud)



Use iCloud Backup


How to back up with iCloud

  1. Connect your device to a Wi-Fi network.
  2. Go to Settings > [your name], and tap iCloud.
  3. Tap iCloud Backup.
  4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.


How to back up your iPhone, iPad, and iPod touch - Apple ...



Back up to Computer...


How to backup with your computer

  1. Connect your device to your computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  2. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Locate your device on your computer. If your device doesn't appear on your computer, learn what to do.
  4. If you want to save Health and Activity data from your device or Apple Watch, you need to encrypt your backup: Select the box called Encrypt [device] backup and create a memorable password. If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now.
  5. Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.
  6. When the process ends, you can see if the backup finished successfully.


Jul 13, 2023 11:06 PM in response to matei212

There are two ways based on where you had backed up your device.



Restore your device from an iCloud backup

  1. Turn on your device. ... 
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
  3. Sign in to iCloud with your Apple ID.
  4. Choose a backup.

More items...


Restore your iPhone, iPad, or iPod touch from a backup ...



Restore your device from a backup on your computer

  1. On a Mac with macOS Catalina 10.15 or later, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  2. Connect your device to your computer with a USB cable.* If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Select your iPhone, iPad, or iPod touch when it appears in the Finder window or iTunes. If your device doesn't appear, learn what to do.
  4. Select Restore Backup. If a message says that your device's software is too old, learn what to do
  5. Look at the date of each backup and pick the most relevant.
  6. Click Restore and wait for the restore time to finish. If asked, enter the password for your encrypted backup.
  7. Keep your device connected after it restarts and wait for it to sync with your computer. You can disconnect after the sync finishes.
  8. Get help restoring from a backup.


Iphone 13 Backup doesn t work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.