forgot securtiy question

My Apple phone was stolen 
and it entered the wrong Apple ID.
 Now it asks me to log in to iCloud. 
I entered my email as Apple ID
 using Android
 and changed the password, 
but the security 
question I forgot and Apple
 won't let me 
replace it, what should I do???


iPhone 6, iOS 12

Posted on Jul 14, 2023 12:45 AM

Reply
Question marked as Best reply

Posted on Jul 14, 2023 12:48 AM

See this Apple article: If you forgot the answers to your Apple ID security questions

If you forgot the answers to your Apple ID security questions - Apple Support

👉Scroll to Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.


If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.

 


1 reply
Question marked as Best reply

Jul 14, 2023 12:48 AM in response to mahsaeb

See this Apple article: If you forgot the answers to your Apple ID security questions

If you forgot the answers to your Apple ID security questions - Apple Support

👉Scroll to Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.


If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.

 


forgot securtiy question

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.