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My freestyle libre link app has stopped working overnight and crashes when you try and open.
it has disappeared from the App Store and says it’s not available in the UK?
what’s happening as I need this to monitor by sugar levels and talk to my diabetic team???
iPhone 11, iOS 16
Probably you are using third-party apps and/or a third-party device.
If you are experiencing any difficulty with third-party apps or a specific website or a product then please contact the app developer or site publisher/host or the manufacturer directly. Here is how
Probably you are using third-party apps and/or a third-party device.
If you are experiencing any difficulty with third-party apps or a specific website or a product then please contact the app developer or site publisher/host or the manufacturer directly. Here is how
When you read the write-up by the App developer on this app, none of these apps show compatibility with the iOS Health App.
FreeStyle Libre 3 – US on the App Store
FreeStyle Libre 2 - US on the App Store
FreeStyle LibreLink - US on the App Store
At the same time, the Blood Glucose Section in the Health shows few Apps and Freestyle Libre is not one of them.
Yes App V 2.1 loaded @ 9:00am 14 July fails to open - but phone reports sensor loss. You cannot access the App Store and using the link from the Abbott site does not work. The LibreLink US is still available - but the LibreLink - GB is 'gone'.
The is no ALERT on the Abbot GB site https://www.freestyle.abbott/uk-en/home.html
Libralink has stopped working - just get a blank screen then it crashes.
I loaded Libre3 but it says it can’t work with the sensor I have on currently because it’s Libre 2.
Abbots need to inform users what is happening.
have a look at this, looks like a known issue with no resolution date: https://www.nhsfife.org/news-updates/latest-news/2023/07/librelink-app-fault-information-for-users/ which i only found through a google search!!
Apparently, the app has been removed from the App Store.
If an app has been removed from the App Store, you can no longer download and/or update it.
Sometimes an app is removed from the App Store because the developer has stopped updating, or for other reasons.
I have been told by my hospital they are aware of the issue with the app and iPhones. They have said don’t delete the app they are working on restoring it. I can’t help
thinking this has something to do with the security update yesterday
This scenario has just happened to me today. What is going on?
Deleting the app then reinstalling gets the sensor going again, but I have lost my data. The app doesn’t appear in the App Store but you can reinstall from your profile of purchased apps.
Abbott informed me it is linked to the 16.5.1(c) security release not being compatible to their new 2.10 (which they possibly wrote based on the 16.5.1 code, the previous 2.08 (I think) worked.
Freestyle libre link app not working and not available in the UK
