Why won’t my Face ID work for my iPhone X

Message pop up saying Face ID not working

iPhone X, 16

Posted on Jul 14, 2023 2:20 PM

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Niel

Community+ 2026

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Posted on Jul 14, 2023 2:23 PM

This is generally a hardware issue. If the unit's on an OS version older than 16.5.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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Niel

Community+ 2026

Level 10

749,563 points

Jul 14, 2023 2:23 PM in response to Keepingeverything

This is generally a hardware issue. If the unit's on an OS version older than 16.5.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

(241908)

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Why won’t my Face ID work for my iPhone X

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