I got a message that I'm almost out of icloud storage, using 4.4GB of 5. It's only for mail, nothing else. I deleted everything I can think of, but nothing gets close to that amount. I have 67 emails in my inbox, deleted all the trash (why does it save trash forever????) and deleted my sent folders. Seems to me this is a scam to get us to pay for storage.
Hi bKumanski,
Thanks for posting in Apple Support Communities. We noticed that you recently reviewed Manage your iCloud storage which is the best resource to help you make storage space. You mentioned deleting emails and items remaining in trash. You should be able to empty the trash as well if needed. Check out the following section from the article above.
"iPhone, iPad, or iPod touch
If your iPhone, iPad, or iPod touch is set up to access iCloud email, you can delete messages from any mailbox, then empty the Trash to free up space:
Swipe left across any message to delete it.
Go to your Mailboxes and choose your Trash folder.
To delete messages one at a time, swipe left on each message. To delete everything, tap Edit, tap Select All, and then tap Delete. Tap Delete All to confirm.
Mac or Windows PC
If you use iCloud Mail with a desktop email app, such as Mail on your Mac or Microsoft Outlook on your PC, use these steps:
Mail on your Mac: Delete the messages that you no longer want, then choose Mailbox > Erase Deleted Items and select your iCloud email account from the menu. Then click Erase to confirm.
Microsoft Outlook 2010 through Outlook 2016 (Windows): Delete the messages that you no longer want. Outlook will permanently delete your messages the next time you close and restart the app.
iCloud.com
Sign in to iCloud.com.
Select Mail and choose your Trash folder.
To delete messages one at a time, select the message you want to delete, then select the Trash button . To delete multiple messages, select the messages you want to delete then select Delete."
All the best.
Hi bKumanski,
Thanks for posting in Apple Support Communities. We noticed that you recently reviewed Manage your iCloud storage which is the best resource to help you make storage space. You mentioned deleting emails and items remaining in trash. You should be able to empty the trash as well if needed. Check out the following section from the article above.
"iPhone, iPad, or iPod touch
If your iPhone, iPad, or iPod touch is set up to access iCloud email, you can delete messages from any mailbox, then empty the Trash to free up space:
Swipe left across any message to delete it.
Go to your Mailboxes and choose your Trash folder.
To delete messages one at a time, swipe left on each message. To delete everything, tap Edit, tap Select All, and then tap Delete. Tap Delete All to confirm.
Mac or Windows PC
If you use iCloud Mail with a desktop email app, such as Mail on your Mac or Microsoft Outlook on your PC, use these steps:
Mail on your Mac: Delete the messages that you no longer want, then choose Mailbox > Erase Deleted Items and select your iCloud email account from the menu. Then click Erase to confirm.
Microsoft Outlook 2010 through Outlook 2016 (Windows): Delete the messages that you no longer want. Outlook will permanently delete your messages the next time you close and restart the app.
iCloud.com
Sign in to iCloud.com.
Select Mail and choose your Trash folder.
To delete messages one at a time, select the message you want to delete, then select the Trash button . To delete multiple messages, select the messages you want to delete then select Delete."
All the best.
Hello bKumanski,
Thanks for reaching out to the Apple Support Communities, a user-to-user community forum. In addition to checking the Inbox and Trash folders, you'll want to check all of the folders in your account. Drafts, Sent, Junk, and Archive will all use your iCloud storage also.
If you've checked all of the folders and the issue continues, we recommend reaching out to Apple Support for more help. Get Support
Thanks.
Thank you, and all of that is what I thought was the issue (especially the trash part). BUT, all of it is deleted now and I still show 4.3GB used. I even did all this through the web to ensure it was deleted on your end. Something is not right.
How am I using 4.4 GB of icloud space for mail when I've deleted almost all messages??
