Camera blocked error message for logging into iPad

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Level 1

4 points

Camera blocked error message for logging into iPad

On my apps that need to allow camera to login I get a message the camera is blocked. I use my iPad daily and have had it for several years without any issue with the camera. I had been using my iPad and then boom the camera started saying blocked for face verification.

I can’t even login into my iPad now with Face ID. I have to use the passcode.

I’ve checked all settings for each app is set to allow

My camera app still works

I've updated to the latest update

screen time limits is not being used

facetime still works

Any ideas I haven’t already checked?

TIA!

iPad Pro, iPadOS 16

Posted on Jul 15, 2023 1:17 AM

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Answer 1

LotusPilot

Level 10

314,521 points

Jul 15, 2023 5:06 AM in response to Peanut97

Ensure that the from camera array is clean. If necessary, gently clean the screen bezel area adjacent to the camera with a soft lens-cloth - slightly moistened (not wet) with a lens cleaning solution.

Are you using a screen protector? These can sometimes cause issues with the FaceID sensor array.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Answer 2

LotusPilot

Level 10

314,521 points

Jul 15, 2023 1:26 PM in response to Peanut97

If FaceID has been disabled, you’ll need to follow this guidance:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

Peanut97 Author

Level 1

4 points

Jul 15, 2023 11:39 AM in response to LotusPilot

Thank you. I took the screen protector off and tried to reset Face ID and I get a message that Face ID is not available and to try again. I will contact support.

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Camera blocked error message for logging into iPad

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