My family can not connect on family plan for Apple Music

Hi there NRuck,

If you have an Apple Music family subscription, you'll want to be sure you followed these steps to set up Family Sharing first:

First, set up Family Sharing

Set up Family Sharing on your device. Then invite family members to join your family group.

If you already set up Family Sharing, everyone in your family group will automatically have access to Apple Music after you subscribe. 

Already subscribe to Apple Music? Learn how to change to a family subscription.

You'll find this information here: Get an Apple Music family subscription - Apple Support

Also, if any family members already had their own individual subscriptions for Apple Music, they can follow the steps in this support article to switch to the family subscription: How to switch to a different subscription plan - Apple Support

Take care.