I have an Apple TV account and I linked it to my Rogers. When I go Apple TV on Rogers TV is asking me to subscribe. I am able to sign-in to Apple TV account on my computer but still unable to link.

Why is the system asking me to subscribe when I try to link my account to my Rogers TV+. My Apple TV+ is active and valid and I can sign-in on my Desktop.

unknown,

Posted on Jul 15, 2023 3:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2023 2:40 PM

Please verify that you are signed in to the Apple TV+ app on your Rogers TV device, through the in-app Settings (sprockets wheel icon), using the Apple ID account that has the subscription linked to it.


Watch on cable or satellite services - Apple Support (CA)

2 replies

Jul 16, 2023 2:33 PM in response to Foundation99

Hey Foundation99,


Welcome to Apple Support Communities. From what we understand, when accessing Apple TV app from Rogers TV device, you're getting a prompt to subscribe to the service, however you already have an active subscription. The information below may help.


Follow the steps below to sign into the Apple TV app on your smart TV or other devices.

1. Open the Apple TV app TV app on your smart TV or other device.
2. Navigate to Settings.
3. Select Accounts, then select Sign In.
4. Follow the onscreen instructions to do either of the following: 
* Sign in using an iPhone, iPad, or iPod touch (with iOS 11 or later), or an Android device that supports QR scanning: Use your camera to scan the QR code that appears onscreen, then follow the instructions on your device to sign in.
* Sign in manually: Select “Sign in manually,” then follow the onscreen instructions to enter your Apple ID.

You can also see the steps here: Get started .


Also, make sure the Apple ID associated with Apple TV+ subscription is the same one you're signing in on Rogers TV device.


If you're experiencing a different issue, provide us more details. More details may help get you more answers.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have an Apple TV account and I linked it to my Rogers. When I go Apple TV on Rogers TV is asking me to subscribe. I am able to sign-in to Apple TV account on my computer but still unable to link.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.