Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

iphone 13 low volume button closes phone

My 3 month old iPhone 13 has an issue where the low volume button is acting like the lock button. I have restarted my phone and same issue- I press low volume button and phone locks (high volume button works )

Posted on Jul 15, 2023 5:50 PM

Reply
Question marked as Best reply

Posted on Jul 15, 2023 6:16 PM

X23j Said:

"iphone 13 low volume button closes phone: My 3 month old iPhone 13 has an issue where the low volume button is acting like the lock button. I have restarted my phone and same issue- I press low volume button and phone locks (high volume button works )."

-------


Troubleshooting Buttons:

It might be a hardware issue, where you set up a repair. But, before making that assertion, try updating your iPhone. You might need to reinstall your iPhone anew, as if you were to sell it. You'd back up what need be (i.e. enable Photos and Contacts in iCloud Settings), and then perform as instructed here, including the iCloud logout, and this backup creation: What to do Before you Sell, Give Away, or Trade In your iPhone or iPad - Apple Support

1 reply
Question marked as Best reply

Jul 15, 2023 6:16 PM in response to X23j

X23j Said:

"iphone 13 low volume button closes phone: My 3 month old iPhone 13 has an issue where the low volume button is acting like the lock button. I have restarted my phone and same issue- I press low volume button and phone locks (high volume button works )."

-------


Troubleshooting Buttons:

It might be a hardware issue, where you set up a repair. But, before making that assertion, try updating your iPhone. You might need to reinstall your iPhone anew, as if you were to sell it. You'd back up what need be (i.e. enable Photos and Contacts in iCloud Settings), and then perform as instructed here, including the iCloud logout, and this backup creation: What to do Before you Sell, Give Away, or Trade In your iPhone or iPad - Apple Support

iphone 13 low volume button closes phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.