Cant logging

I cant log in to my macbook air, i know the passport, i dont know why is not going. I also dont have question mark near passport…

MacBook Air 13″, macOS 13.4

Posted on Jul 16, 2023 6:37 AM

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Question marked as Top-ranking reply

Posted on Jul 16, 2023 12:33 PM

I understand you are unable to log into your Mac, despite the fact you are certain the password you are providing is correct.


First please make sure Caps Lock is not enabled. Its status LED and / or the ⇧ icon in the password field have both been known to indicate the wrong status on occasion. Try pressing the Caps Lock key (once) and then try your password again.


If that does not work, then the only thing left to do is to reset that Mac's password in accordance with If you forgot your Mac login password - Apple Support, even though you did not really forget it. You can always change it back to the original password later.

1 reply
Question marked as Top-ranking reply

Jul 16, 2023 12:33 PM in response to Magdo44

I understand you are unable to log into your Mac, despite the fact you are certain the password you are providing is correct.


First please make sure Caps Lock is not enabled. Its status LED and / or the ⇧ icon in the password field have both been known to indicate the wrong status on occasion. Try pressing the Caps Lock key (once) and then try your password again.


If that does not work, then the only thing left to do is to reset that Mac's password in accordance with If you forgot your Mac login password - Apple Support, even though you did not really forget it. You can always change it back to the original password later.

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Cant logging

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