IPhone is frozen. And is very hot

My iPhone 14 Pro is frozen! Have tried the up/down/start buttons do not do anything. It is stuck on my start screen but has wrong date/time. It is hot and seems to be getting hotter. HELP! On the road so cannot call Apple right now…..

Posted on Jul 16, 2023 8:28 AM

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Posted on Jul 16, 2023 8:33 AM

iPhone is frozen means nothing is working on it so it can't be hot unless you are trying to unfreeze the iOS device beyons the acceptable temperature which is between 0º and 35º C (32º to 95º F).


I am not aware of the ambient temperature in which you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


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Question marked as Best reply

Jul 16, 2023 8:33 AM in response to Sandra T Goodwin

iPhone is frozen means nothing is working on it so it can't be hot unless you are trying to unfreeze the iOS device beyons the acceptable temperature which is between 0º and 35º C (32º to 95º F).


I am not aware of the ambient temperature in which you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


IPhone is frozen. And is very hot

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