Mail not opening to Inbox

This issue has been driving me crazy since I switched from Microsoft to Apple. I was shocked that there is no way to configure the opening screen. I’m now using an iPhone 13 ProMax so I don’t have the home button. After I read an email I don’t see a way to actually close the message so I just click on the Inbox then close the app by swiping part way up then swiping the app again. In the case of the mail app, it will then open to the last read email instead of the inbox. After a week or so opening mail by pressing and holding the mail icon and picking the inbox, it will finally open to the inbox by simply tapping the mail icon.

Poor app design. Very poor.

Posted on Jul 16, 2023 11:29 AM

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Posted on Jul 16, 2023 12:18 PM

When you are viewing an email, rather than going through what you describe, in the upper left corner of the screen you should see a prompt to return to the inbox. When arriving on that Inbox screen, you should see a prompt to return to the account the Inbox is for. That brings to a screen of all your mailboxes. From there, just swipe up on the screen to close mail. The next time you tap on the Mail icon, it will open to the Mailboxes screen and you can choose the account you wish to view. What you are doing by swiping up partway and then swiping off again is force closing the mail app. That is not necessary.

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Question marked as Top-ranking reply

Jul 16, 2023 12:18 PM in response to Jj0507

When you are viewing an email, rather than going through what you describe, in the upper left corner of the screen you should see a prompt to return to the inbox. When arriving on that Inbox screen, you should see a prompt to return to the account the Inbox is for. That brings to a screen of all your mailboxes. From there, just swipe up on the screen to close mail. The next time you tap on the Mail icon, it will open to the Mailboxes screen and you can choose the account you wish to view. What you are doing by swiping up partway and then swiping off again is force closing the mail app. That is not necessary.

Jul 17, 2023 9:13 AM in response to Jj0507

If you get to the Inbox screen, then I'm not sure why it would open the last email read. When you are opening mail, are you opening from the notification, or are you just tapping on the Mail app icon? It does not make sense that it opens the last read email.


As far as the force close, the app is not really running in the background, it is suspended when you close it. The iPhone does a great job at managing RAM, so it is not creating a problem for you with having these apps suspended in the background. If your iPhone needs more RAM to operate, it will take what it needs. Apps should not be force closed unless they are not working correctly. It actually takes more time and power to open them again from this force closed state than it just to just swiping through your suspended apps and tapping them there to open them. Much easier to manage and that is how it is intended to work. However, I'm not judging how you do things, just providing information. It is up to you of course how you continue. I've not seen the behavior that you describe in the way that I read my mail.

Jul 17, 2023 2:08 PM in response to ChrisJ4203

I don’t know what else I can say. Example: I always use the mail icon to open mail. I scrolled to a different folder, located the email I was looking for, opened it and wrote a response. After sending the results I used the steps you mentioned in your first response using the links in the upper left top until I got to the INBOX. I force closed the app, by habit. A while later I opened mail again and it opened to the message I had opened in my last session.

I’m not trying to be a PIA, nor making this up. This is how mail is working on my phone and tablet. BTW mail works fine on my MAC laptop. I’d go to the Apple Store but it’s an hour away.

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Mail not opening to Inbox

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