Why won’t any show play? It keeps saying there’s a problem connecting for playback.
G204X,
Hi tralyn114,
We see you came from If your Apple TV can't connect to Wi-Fi. The message you're receiving could be caused by a myriad of different things. For a targeted answer, we'd need to know which specific apps or app this is happening in, and if you're having any other internet related issues on your Apple TV.
We'd also need to know the exact message it is displaying, word for word.
If you're referring to the Apple TV app specifically, the steps in If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support should help.
"If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
Cheers.
I am having issues across my LG tv, PS5 and Firestick. It works when I use my macbook pro and if I use a browser. I have tried all the recommendations here. I've reset I've unplugged I've deleted and signed out. Nothing seems to be working. Please help
I’m having the same issue with being unable to view anything beyond previews and recaps. The nuance for me is that mine is not a standalone Roku device - it’s an integrated Roku TV. Any idea how to address?
I have a smart TV with the Apple TV app downloaded.
Seems like I'm not the only one with this issue. I did a TV restart... same problem. I deleted and reinstalled the app... same problem. I ran trouble shooting, changed my internet connection from 5G to 2G, signed in-and-out, and I'm still unable to play the movie i just paid $18 for! I'm extremely upset right now. I've exhausted very option to watch this movie. All of my other titles are working and appears to only be a problem with this movie. It's also been 24hr since I tried again. I feel hopeless.
I would like to mention that I'm able to watch the movie on my Mac, but not on my TV???
I’m having the same problem
Having same problem on smart tv with roku / apple tv app. Wifi is fine. Using apple tv on phone is fine.
Me too. Finally!
That worked! Thank you
It worked, Thanks
I tried all the suggestions. Nothing worked. Gave up and cancelled my subscription. It shouldn't be this hard to give them money.
This also worked for me! Thank you so much.😊
Good looking out. This works!
Thanks Nonblondmom!
Your suggestion worked very well for me too. Now I can watch all my movies again.
Me too. It will play the trailer for it and other shows but I get this message when the show should start.
Disappointing.
And, eight months later this bug still exists. Sadly, Apple has done nothing. Best solution, stop paying for stuff that doesn’t work.
There’s a problem connecting for playback
