I am trying to update software this morning on my new MacBook (currently Ventura 13.2.1, M2) and it will not recognize my password on the software update screen. It accepts that password everywhere else. I even tried changing the password, and no go. What's going on?
Let me be clear: I didn't forget the password — it accepts my password everywhere EXCEPT the software update screen.
MacBook Pro (M2 Pro, 2023)
QuentinTPE wrote:
I am trying to update software this morning on my new MacBook (currently Ventura 13.2.1, M2) and it will not recognize my password on the software update screen. It accepts that password everywhere else. I even tried changing the password, and no go. What's going on?
Let me be clear: I didn't forget the password — it accepts my password everywhere EXCEPT the software update screen.
Is this a personal Machine or managed and bound to some Enterprise, JAMF, MDM, active directory list (?)
Did you migrate from an old machine to this "new MacBook" or you set it up for the first time as a new user...?
On any new mac you have free one-on-one call in support—
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
This my personal MacBook, not managed by anyone other than me. I'm the only admin on it.
And this is my first ever MacBook so it was setup as a completely new machine.
Thanks for the tip, I'll contact Apple Support!
Cheers,
Quentin
Software update password not recognized
