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guzel16 Author

Level 1

4 points

iphone

my phone keeps restarting and im in factory settings

Posted on Jul 17, 2023 5:26 AM

Top-ranking reply

ProustGiulio

Level 10

208,662 points

Posted on Jul 17, 2023 5:36 AM

It can be a hardware (digitizer? battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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