Can’t pause music on Air Pods Pro 2

Hello Scott-08,

For help with the call features on your AirPods Pro, check your current settings with the steps below found in the article here: Change the settings of your AirPods and AirPods Pro

"Change the double-tap action on AirPods (1st and 2nd generation)

You can choose what you want to happen when you double-tap one of your AirPods (1st and 2nd generation):

1. Open your charging case.
2. With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth. Alternatively, you can go to Settings > AirPods.
3. Tap the More Info button  next to your AirPods.
4. Select the left or right AirPod to choose which AirPod you'd like to double-tap for Siri, playing or pausing audio content, or skipping between tracks."

If your settings are correct be sure you can confirm the gestures you're using with the helpful visuals in the article here: Pause, skip, and adjust volume with your AirPods and AirPods Pro

Should the issue remain as you've already attempted a reset using the steps in the article you started from, test with a different call or music app on your device. You can also test with a different device if available.

If the issue remains, reach out to Apple Support directly to further assist. Get connected using the link here: Get Support

Cheers.